Brain Murmurs - Pulse Troubleshooting

PPP logs

If you need help getting Pulse configured correctly your PPP logs may be able to help us diagnose your problem:

1. Turn on verbose PPP logging
    a. Apple Menu/System Preferences/Network/Bluetooth/Configure/PPP Options.
    b. Check "Use verbose logging"
    c. Hit ok
2. Open a terminal window so that you can watch the ppp log
    a. Finder/Applications/Utilities/Terminal
    b. type the following in the terminal window:

        tail -f /var/log/ppp.log

3. Try connecting to the internet with Pulse. You should see considerable activity logged in the terminal window.
4. Let the run fail.
5. Copy the log output into your reply and email it back to as part of your support request.

Sample PPP Log Output


	Tue Dec  5 21:28:56 2006 : PULSE Modem Start

Tue Dec  5 21:28:56 2006 : CCLWrite : AT\13

Tue Dec  5 21:28:56 2006 : CCLMatched : OK\13\10

Tue Dec  5 21:28:56 2006 : CCLWrite : AT&FE0V1S0=0\13

Tue Dec  5 21:28:56 2006 : CCLMatched : OK\13\10

Tue Dec  5 21:28:58 2006 : CCLWrite : AT+CGDCONT=1,"IP","zaphod@pulse.brainmurmurs.com"\13

Tue Dec  5 21:28:58 2006 : CCLMatched : OK\13\10

Tue Dec  5 21:28:58 2006 : Making GPRS connection

Tue Dec  5 21:28:58 2006 : CCLWrite : ATD*99***1#\13

Tue Dec  5 21:28:58 2006 : CCLMatched : CONNECT

Tue Dec  5 21:28:58 2006 : CCLMatched : 230400

Tue Dec  5 21:29:01 2006 : Serial connection established.

Tue Dec  5 21:29:01 2006 : using link 0

Tue Dec  5 21:29:01 2006 : Using interface ppp0

Tue Dec  5 21:29:01 2006 : Connect: ppp0 <--> /dev/cu.Bluetooth-Modem

Tue Dec  5 21:29:03 2006 : sent [LCP ConfReq id=0x1 <asyncmap 0x0> <magic 0xf8da870> <pcomp> <accomp>]

Tue Dec  5 21:29:04 2006 : rcvd [LCP ConfReq id=0x1 <mru 8192> <asyncmap 0x0> <auth pap> <magic 0x96899d47> <pcomp> <accomp>]

Tue Dec  5 21:29:04 2006 : lcp_reqci: returning CONFACK.

Tue Dec  5 21:29:04 2006 : sent [LCP ConfAck id=0x1 <mru 8192> <asyncmap 0x0> <auth pap> <magic 0x96899d47> <pcomp> <accomp>]

Tue Dec  5 21:29:06 2006 : sent [LCP ConfReq id=0x1 <asyncmap 0x0> <magic 0xf8da870> <pcomp> <accomp>]

Tue Dec  5 21:29:06 2006 : rcvd [LCP ConfAck id=0x1 <asyncmap 0x0> <magic 0xf8da870> <pcomp> <accomp>]

Tue Dec  5 21:29:06 2006 : sent [LCP EchoReq id=0x0 magic=0xf8da870]

Tue Dec  5 21:29:06 2006 : sent [PAP AuthReq id=0x1 user="daniel" password=<hidden>]

Tue Dec  5 21:29:07 2006 : rcvd [LCP EchoRep id=0x0 magic=0x96899d47]

Tue Dec  5 21:29:08 2006 : rcvd [PAP AuthAck id=0x1 "Login ok"]

Tue Dec  5 21:29:08 2006 : Remote message: Login ok

Tue Dec  5 21:29:08 2006 : PAP authentication succeeded

Tue Dec  5 21:29:08 2006 : sent [IPCP ConfReq id=0x1 <compress VJ 0f 01> <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns3 0.0.0.0>]

Tue Dec  5 21:29:08 2006 : sent [IPV6CP ConfReq id=0x1 <addr fe80::020a:95ff:feb9:2c6e>]

Tue Dec  5 21:29:09 2006 : rcvd [CCP ConfReq id=0x1 <deflate 15> <deflate(old#) 15>]

Tue Dec  5 21:29:09 2006 : Unsupported protocol 'Compression Control Protocol' (0x80fd) received

Tue Dec  5 21:29:09 2006 : sent [LCP ProtRej id=0x2 80 fd 01 01 00 0c 1a 04 78 00 18 04 78 00]

Tue Dec  5 21:29:09 2006 : rcvd [IPCP ConfReq id=0x1 <compress VJ 0f 01> <addr 10.0.0.13>]

Tue Dec  5 21:29:09 2006 : ipcp: returning Configure-ACK

Tue Dec  5 21:29:09 2006 : sent [IPCP ConfAck id=0x1 <compress VJ 0f 01> <addr 10.0.0.13>]

Tue Dec  5 21:29:09 2006 : rcvd [IPCP ConfNak id=0x1 <addr 10.0.13.13> <ms-dns1 206.123.129.1> <ms-dns3 206.123.129.2>]

Tue Dec  5 21:29:09 2006 : sent [IPCP ConfReq id=0x2 <compress VJ 0f 01> <addr 10.0.13.13> <ms-dns1 206.123.129.1> <ms-dns3 206.123.129.2>]

Tue Dec  5 21:29:10 2006 : rcvd [LCP ProtRej id=0x2 80 57 01 01 00 0e 01 0a 02 0a 95 ff fe b9 2c 6e]

Tue Dec  5 21:29:10 2006 : rcvd [IPCP ConfAck id=0x2 <compress VJ 0f 01> <addr 10.0.13.13> <ms-dns1 206.123.129.1> <ms-dns3 206.123.129.2>]

Tue Dec  5 21:29:10 2006 : ipcp: up

Tue Dec  5 21:29:10 2006 : local  IP address 10.0.13.13

Tue Dec  5 21:29:10 2006 : remote IP address 10.0.0.13

Tue Dec  5 21:29:10 2006 : primary   DNS address 206.123.129.1

Tue Dec  5 21:29:10 2006 : secondary DNS address 206.123.129.2

Tue Dec  5 21:53:22 2006 : Hangup (SIGHUP)

Tue Dec  5 21:53:22 2006 : Modem hangup

Tue Dec  5 21:53:22 2006 : ipcp: down

Tue Dec  5 21:53:22 2006 : Connection terminated.

Tue Dec  5 21:53:22 2006 : Connect time 24.4 minutes.

Tue Dec  5 21:53:22 2006 : Sent 1589789 bytes, received 6555816 bytes.