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We are commited to making your experience with Pulse a good one. Please help us help you by doing the following:

1. RTFM (Read The Fine Manual)

Pulse is a new product and a few users have experienced genuine product problems that we are still working to solve. Unfortunately, the vast majority of problems reported by our customers have actually been due to user errors. We therefore respectfully request that users experiencing problem first please read the fine manual before calling us with questions.

2. RTFM (Read The Fine Manual)

Seriously. It helps a great deal, and if we find out that you haven't read it, that's all that we'll tell you to do to start.

3. Read our list of common problems

Our troubleshooting guide may provide answers for the problem you are seeing.

4. Send us email

Send email via our Contact Page.

Please provide details!
The direct result of sending us an email that says "I followed the directions and it doesn't work. Please help." will be a request for more information from you about what you are seeing.
You can eliminate at least one cycle of emails by telling us:
  • 1. What model of Blackberry you are using
  • 2. Who is your cell phone carrier
  • 3. Whether or not you have BlackBerry Internet Service through your carrier
  • 4. What error messages appear on your computer
  • 5. What error messages appear on your BlackBerry
  • 6. It might also be helpful if you include the output of our computer's PPP logs
 

Refunds

We can not offer a refund once registration information has been assigned to you. Please make certain that Pulse works with your carrier and phone before buying a license.

Lost Registration

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